Care Connect Hub

Rotas import from their external rostering tool as CSV or spreadsheet, with unmatched staff names surfaced for manual linking rather than silently failing. Staff view their own rota by week.

Clock in and out happens from the home screen with optional selfie verification and location recording. Scheduled times pull through from the rota so anomalies are obvious. Managers review and authorise each pay period, which locks the underlying records against further edits, then export a CSV in exactly the format payroll already expects.

Three separate mileage forms covering carers, office staff and supported living services, each with different requirements. Staff plot their journeys on a map, distances calculate automatically through Google Maps, and the system generates a PDF matching the paper form the office was already used to receiving. Forms autosave as staff go, so a fortnightly form can be filled in a day at a time rather than remembered in one sitting at the end.

The supported living version was the hardest. Staff visit multiple clients per fortnight, and finance needed to invoice each client separately. Previously that meant one form per client. Now staff submit a single form covering everyone, and the data is stored with enough structure that finance can query any individual client for any date range, pull only their journeys, and generate an invoice with the client's free mileage allowance deducted automatically at the correct rate.

A document signing system built from scratch, working like DocuSign. Templates are uploaded as PDFs and signature, initial, date and text fields are placed by dragging them onto the page. Templates bundle into packs for onboarding.

Recipients can be staff or external people with no account, who sign through a secure link. Signed documents are flattened, stored, emailed to HR and archived to SharePoint automatically. A compliance dashboard shows exactly who has signed what.

Policies are written in the platform with version control. A quiz can be attached to any policy, and staff must pass it before their acknowledgement is recorded, which turns a tick box into actual evidence of understanding.

A training centre delivers courses with completion tracking and certificates. Two custom modules were built covering phone and written communication in care settings.

An activity feed with reactions and comments. Birthday and anniversary recognition that fires automatically. A points based rewards scheme where staff earn for referrals, reviews and length of service, then cash in through payroll.

An anonymous wellbeing channel, which is the feature I am most pleased with. Staff join through an invite link and choose a pseudonym. Nobody, including other members, can see who else is in the channel. It replaced a WhatsApp support group that could not offer anonymity, which meant the people who most needed it were least likely to use it.

An assistant trained on the company's own policies and documents. Staff ask a question in plain English and get an answer with the source cited, rather than being told to go and read a 90 page handbook.

A new starter pipeline that tracks someone from job offer through paperwork, induction and training to becoming an active carer, with automatic status progression and reminders when someone stalls. Reference requests for both character and employer references, sent and completed online.